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Understand the Rules That Govern Your Account

Every account on 100cuxi operates under a defined set of legal terms — covering who may access the platform, how your account data is held, and what conditions apply when you deposit via Touch 'n Go eWallet, Boost, or GrabPay.

Jurisdiction-dependent accessAccount terms apply on registrationData held under privacy policyTouch 'n Go eWallet, Boost, GrabPay coveredContact available for legal queries
100cuxi Understand the Rules That Govern Your Account
ACCOUNT SECURITY PRACTICE

How We Handle Data, Cookies and Account Access

Our legal obligations extend beyond the written terms — they shape how we handle your account data, secure your session, and respond when you exercise your rights. Here is how each area works in practice.

Data Handling

We collect only the data needed to operate your account: contact details, transaction records from Touch 'n Go eWallet, Boost or GrabPay, and login activity. We do not sell your data to third parties.

Cookies and Session Data

Cookies are used to keep your session active and to remember your account preferences. You can manage cookie settings through your browser at any time — blocking functional cookies may affect account login behaviour.

Account Security

Account access is protected by OTP verification sent to your registered mobile number. If you notice a login you did not make, contact support immediately to freeze the account while we investigate.

Data Retention and Requests

We retain transaction records for the period required under applicable law. To request a copy of your data or ask us to delete records where permitted, submit a written request via email support.

LEGAL CONTACT PATHS

Reach Us With Your Legal Questions

If a term is unclear or you need to raise a legal concern about your account, there are three ways to get in touch. We aim to respond to legal and account-related queries with the same priority as general support requests — use the channel that works best for you.

Live Chat Start a live chat session directly from your account dashboard. This is the fastest path for questions about account terms, eligibility conditions, or payment disputes.
Email Support Send a written legal query to our support email address. Email is suited for formal requests — data access, account closure, or term clarification — where you need a written reply.
Account Help Centre Our help centre contains published answers to common legal questions: what happens on account suspension, how we handle data requests, and what the appeals process looks like.

Common Legal Questions About Your Account

These are the legal questions we get asked most often. If your question is not here, the live chat and email channels in the section above are the right place to raise it.

Eligibility depends on local law in your jurisdiction. Access is available where local law permits. You are responsible for confirming that opening and using an account is lawful in your region.

The same account terms apply regardless of payment method. Deposits via Touch 'n Go eWallet, Boost, GrabPay, or FPX are all subject to the standard account agreement accepted on registration.

Submit a written request via our email support channel. State your registered account details and the specific data you are requesting. We will respond in line with applicable data protection obligations.

We will notify you via your registered contact details. You can raise a formal appeal through email support. Account funds are held securely during any investigation period and are not forfeited automatically.

Where permitted by applicable law, you may request deletion of personal data. Some transaction records must be retained for the period required by law — we will clarify what can be deleted in our response to your written request.

Updated terms are posted on this page. The effective date is shown at the top of the document. Continued use of your account after the posted date constitutes acceptance of the revised terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.