Reference

How 100cuxi Handles Your Personal Information

This Privacy Policy explains exactly what data 100cuxi collects when you open an account, make a deposit through Touch 'n Go eWallet, Boost or GrabPay, and use our lobby — and how we keep that data safe.

Account data protectionLocal payment privacy — Touch 'n Go eWallet, Boost, GrabPayCookie and device controlsData access on requestClear contact path

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DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Beyond collecting only what we need, 100cuxi applies layered controls at every stage of the data lifecycle — from the moment you tap to deposit with Touch 'n Go eWallet through to how long your session logs sit on our servers. The four areas below cover the practices that affect your account most directly.

Account Security Login sessions are protected by one-time password verification sent to your registered mobile number. An unrecognised device triggers an additional confirmation step before access is granted to your account wallet or game history.

Cookie Controls We use session cookies to keep you logged in and analytics cookies to see which game sections you visit most. You can adjust cookie preferences at any time through the cookie banner or your browser settings without losing your account data.

Payment Data Handling When you deposit via Boost or GrabPay, the wallet app handles authentication on its own side. We receive only a transaction confirmation token — not your wallet PIN, card number or bank login credentials.

Retention and Deletion Account records are kept for the period required under applicable local law where access is permitted. Once that window closes, we anonymise transaction logs so they can no longer be linked back to your identity or payment details.

What We Collect and Why We Collect It

100cuxi Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with 100cuxi, we collect the registration details you submit — name, email address, date of birth and contact number. Each time you fund your account through Touch 'n Go eWallet, Boost or GrabPay, we log the transaction reference and amount so

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we can match your deposit to your wallet and resolve any discrepancy quickly. We also capture device identifiers, browser session data and IP address to detect unusual login attempts and protect your account from unauthorised access. Game activity — which titles you open, session duration, wager
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history — is stored to power your account history tab and to meet any record-keeping obligations applicable where local law applies. We do not sell your personal data to third-party advertisers. Data shared with payment processors like Touch 'n Go eWallet, Boost or GrabPay is limited
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to what those processors need to complete your transaction. For players in Johor Bahru and across Malaysia, the same data standards apply regardless of which supported payment channel you use. Retention periods depend on local regulatory requirements in the jurisdiction where access is permitted; we delete
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or anonymise data once those periods lapse.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT YOUR DATA TEAM

Reach Us About Any Privacy Question

If you want to review the data we hold on your account, request a correction or ask us to delete specific records, the channels below connect you directly to the team that handles those requests. We aim to respond to data-related queries within a reasonable timeframe; complex deletion requests that require cross-referencing payment records from Boost or GrabPay may take slightly longer.

Questions About Your Data and Your Rights

These are the questions we see most often from account holders in Malaysia when they want to understand how their data is used, who sees it and how to take action on it. If your question is not covered here, the live chat or email channels in the section above are the fastest path to a direct answer.

We store the details you enter at registration — name, email, contact number and date of birth — plus your deposit history from channels like Touch 'n Go eWallet, Boost and GrabPay, and device identifiers used for login security.

We share only what is necessary with payment processors — Boost, GrabPay, Touch 'n Go eWallet — to complete your transactions. We do not sell or rent your personal information to advertisers or unrelated third parties.

Log in, go to Account Settings and select Privacy and Data to download your profile summary. To request a correction, contact our support team via live chat or email with your registered account email and the specific change needed.

Yes. Submit a deletion request through the Account Help Centre or via email. We will action it after confirming your identity and checking whether any retention period under local law still applies to your records.

We never see your wallet PIN or bank credentials. Those are handled entirely within the GrabPay or Touch 'n Go eWallet app. We only receive a transaction token that confirms your deposit was processed.

Retention periods are set by local regulatory requirements in the jurisdiction where access is permitted. Once the required period lapses, we anonymise your records so they can no longer be tied to your identity or payment history.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Info100cuxi Glossary InfoAbout Us

How 100cuxi Handles Your Personal Information

How We Protect and Manage Your Information

Reach Us About Any Privacy Question

Questions About Your Data and Your Rights

01 What personal data does 100cuxi store when I open an account?

02 Does 100cuxi share my data with other companies?

03 How can I access or correct the data held on my account?

04 Can I ask 100cuxi to delete my personal data?

05 How does 100cuxi protect my payment details when I use GrabPay or Touch 'n Go eWallet?

06 How long does 100cuxi keep my account and transaction data?

Privacy Policy

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